Scattered tools
Every tool holds a slice. Leaders piece it together with spreadsheets and gut feel.
Operational Intelligence for support organizations
Decode Operational Intelligence.
Saipher connects to the tools your support team already uses and shows everyone what needs attention, why, and what to do next, so every customer gets a better experience.
- Every number drills to source
- No invented scores
- Works with your existing tools
Evidence path
Customer›Missed Commitment›Case 01797›Source record
Company › Support › All teams
Last 30 days
Watch17 measures
Operational Intelligence
Weakest area: Customer
1 Attention
2 Watch
14 Healthy
Performance
Customer
Knowledge
Indicator states, 12 weeksMissed Commitment entered Attention
Action CenterNow
Case 01842Customer Waiting Without Response
9hCase 01797Missed Commitment
2dCase 01811Customer Update Overdue
4hIllustrative product view with sample data.
Decode what matters
Every metric is part of a bigger story.
A growing backlog. Cases bouncing between teams. Customers chasing updates. Saipher connects the dots so you can see how these problems relate, and where to act.
Illustrative example with sample data.
The problem
Support teams don't lack data.
They lack connected understanding.
Your cases, surveys, quality reviews, and knowledge tools each hold part of the story. None of them tells you the whole thing.
Late answers
By the time a number moves, the problem has often been building for weeks, and customers have already felt it.
Black-box scores
Health scores ask you to trust a number nobody can explain. Without reasons, nobody acts.
You don’t need more reports. You need Operational Intelligence.
How it works
From scattered signals to the next right action.
Saipher doesn’t replace your tools. It connects to them and turns what it finds into clear answers you can check.
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01
Connect
Connect your CRM or upload a spreadsheet. Saipher keeps its own copy, so it never slows your systems down.
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02
Confirm
Saipher finds your teams, queues, and people. You confirm what’s right and fix what isn’t.
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03
Decode
Saipher measures everything against your goals, for every person and every team.
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04
Act
Everyone sees what needs attention first, why, and the proof behind it.
Your toolsCRM · spreadsheets · more coming
Cases & activityWho did what, and when
Measures & warningsChecked against your goals
Three viewsPeople · Customers · Knowledge
Operational IntelligenceClear next steps
The intelligence model
Three views. One connected picture.
Saipher looks at how your people are doing, what your customers are experiencing, and whether your team can find the answers it needs. Then it shows how all three connect.
How are people and teams performing?
Cases closed, quality, first-time fixes, and reopens, always seen with workload in mind.
What are customers experiencing?
Satisfaction, waiting, follow-ups, and missed promises, so you see which customers are at risk.
Can people find what they need?
Whether people find answers quickly, or get stuck waiting for help.
Operational Intelligence
All three combined into one view, and every result traces back to the records behind it.
22Built-in measures
22Early warning signs
17Things tracked
20Types of activity
Every measure is defined once, so it means the same thing on every screen.
The Operational Intelligence Index
A state you can explain, not a score you have to trust.
Saipher never makes up a score out of 100. It tells you whether things are healthy, worth watching, or need attention, and shows the real numbers behind it.
- Your goals. Everything is measured against targets you set.
- Real numbers. “4 days over a 5-day target.” “31 cases need attention.” Nothing invented.
- A simple rule. Your overall status reflects your weakest important area, and tells you which one.
- Honest about uncertainty. When there isn’t enough data yet, Saipher says so.
Healthy
Meeting the standards you defined.
Watch
Drifting from target. Worth a look before customers feel it.
Attention
Something that needs action now.
Customer Intelligence · Attention
2 Attention · 1 Watch · 6 Healthy (of 9 measures)
Driven by: Missed Commitment · Escalation Rate
Illustrative example.
Explainable by design
Operational Intelligence should never be a black box.
If you can’t see why, you can’t trust it. In Saipher, you can click from any conclusion all the way down to the record behind it.
72. No reasons.
A number you are asked to trust. Nothing to inspect, nothing to act on.
Watch. Here’s why.
A clear status, with the warnings, cases, and records behind it in plain view.
Illustrative example.
Every recommendation answers five questions
- What did Saipher look at?
- Why is it flagging this?
- What’s the proof?
- What should improve?
- How sure is it?
Connections, not guesses
Saipher shows how problems relate: which ones share the same cases, which happened first, and which tend to move together.
But it never claims one thing caused another unless the evidence proves it.
For everyone
Whatever your structure, everyone sees their slice.
Everyone works from the same facts. Each person simply sees the part they are responsible for.
My work
“What should I work on right now?”
See which cases need you first, and why.
My team
“Where does my team need help?”
See who needs support before customers feel it.
Across teams
“Where is risk building across teams?”
Spot problems that show up in more than one team.
Whole organization
“Are we getting better for our customers?”
See if things are improving, and what matters most right now.
Saipher follows the way your organization is already set up.
In practice
Walk into the QBR with the whole story.
A strategic customer is growing frustrated. Before the quarterly business review, their success manager filters Saipher to that customer and the last 90 days.
Everything recalculates for that one customer. In minutes they see what got worse, when it started, which teams and products were involved, which promises were missed, and what has already improved.
The meeting becomes an honest conversation about what changed, why, and what’s being done. The customer leaves more confident than they arrived.
Context-aware, at any slice
CustomerLast 90 daysProductQueueTeamPersonRegionCase typeReleaseIncident window
Filter by customer, team, product, or time period, and every result updates for exactly that slice.
Connects, never replaces
Built on the systems you already use.
Saipher reads from the tools you already use without changing them. Salesforce comes first, and you can upload a spreadsheet from day one.
SalesforceFirst connector
Spreadsheet uploadAvailable day one
Contact centerOn the roadmap
Knowledge baseOn the roadmap
Quality & feedbackOn the roadmap
CollaborationOn the roadmap
Our principles
Customer obsession, with evidence.
A stronger team isn’t the goal. Better service for customers is. Everything Saipher shows is judged by one question: did it make the customer’s experience better?
Never invent customer reality
Every number comes from something you entered or something Saipher imported. Nothing is made up.
Attribution is not blame
Results show who worked on what, with the full context around it. Work with no owner still counts toward the team.
Your definition of good
You set the goals and decide what matters most. Saipher holds everyone to your standard.
Recognition, not just risk
Saipher shows real evidence of what people do well, not just what needs fixing.
Measured the right way
Team results come from the team’s actual cases, not from averaging averages, which can mislead.
Your data stays yours
Saipher connects through secure sign-in. It never asks for or stores your passwords.
Help us define a category.
Operational Intelligence will become as essential as business dashboards are today. We’re working with a small group of support teams to shape it.
- Early access to Saipher with your own data
- A direct line to the team building it
- A say in what we build next
Prefer email? hello@saipher.ai